FREQUENTLY ASKED QUESTIONS & Policies:
When will I receive my items?
- We have a processing time of 1-4 business days. Priority shipping delivers in 2-3 days. International shipping delivers in 7-10 days.
How do I put on my band?
-First detach the outer set of straps (logo branded straps) then detach the inner larger set of straps. Place the band around your torso where desired. Attach the inner straps first, then the outer straps.
My band doesn't fit, HELP!
-Please be sure to measure you waist correctly so that you can order your band in the proper size. Unfortunately, due to health reasons, we are not able to exchange or return your band after it has been sent to you. We are more than happy to assist you in this fitting process as much as possible.
What size band should I get?
SMALL to MEDIUM measures up to 36" long and 8.5" wide
LARGE- XXLARGE measures up to 42" long and 10" wide
XXXLARGE - XXXXXXL measures up to 46" long and 12" wide
Measure you waistline and choose the trainer that properly coordinates with your waist size in inches.
Do you offer refunds?
-At this time we only offer exchanges on unopened items NOT including Lean Bod Bands which are not accepted as exchanges. If an item is broken or defective upon arrival, or we have sent you the wrong item, we are more than happy to exchange the item for you free or charge. Please contact us within 1 day of your items being delivered to request your exchange authorization.
*Discount codes or sales can not be applied to prior purchases. Please use your intended code at the time of purchase. It will not be able to be applied at a later date.